TruePrivacy + Zendesk
Discover customer data in Zendesk tickets and automate deletion requests.
Overview
Zendesk is one of the world's most popular customer support platforms, storing detailed customer contact information, support ticket history, chat logs, and agent interactions. TruePrivacy integrates with Zendesk to discover personal data across users, tickets, and attachments, and to automate the deletion of customer records when erasure requests are received.
The integration ensures that when a customer submits a deletion request through any channel, their Zendesk user record and associated ticket history is included in the deletion workflow — giving you complete DSR coverage across your customer support data.
What TruePrivacy can do
Data types accessed
- •User profiles
- •Ticket content and comments
- •Chat transcripts
- •Attachment files
- •Custom user fields
- •Organization records
DSR capabilities
- Anonymise or delete Zendesk user records
- Redact personal data from ticket comments
- Export user data and ticket history for access requests
- Delete ticket attachments containing personal data
How it works
- 1
Connect TruePrivacy to Zendesk via OAuth 2.0 from the TruePrivacy integration panel.
- 2
TruePrivacy scans Zendesk users, tickets, ticket comments, and custom user fields for personal data.
- 3
DSR requests are matched against Zendesk users by email address.
- 4
Deletion requests anonymise the Zendesk user record and ticket content, using Zendesk's built-in data redaction and deletion APIs.
Frequently asked questions
Yes. TruePrivacy uses Zendesk's ticket comment redaction API to remove personal data from ticket content — replacing it with a redaction notice — in addition to anonymising the user record. This ensures a complete deletion response that covers both user identity and ticket content.
TruePrivacy discovers organization records associated with a deleted user. For B2B scenarios, organization records typically contain business information rather than personal data and are retained by default. If an organization record contains personal data, it can be included in the deletion workflow.
TruePrivacy complements Zendesk's native GDPR features by providing an automated workflow layer. Deletion actions triggered through TruePrivacy use Zendesk's own deletion and redaction APIs — the same APIs that Zendesk's native GDPR tools use.
Connect TruePrivacy to Zendesk today
Start your free trial and connect Zendesk in 8 minutes.