Solutions
TruePrivacy for
Stock Brokerage & Capital Markets
Privacy compliance across GDPR, CCPA, and DPDP — without breaking SEBI mandates
Brokers, depository participants, and wealth platforms serve Indian residents, NRIs in the EU and US, and foreign investors — pulling GDPR, CCPA, and DPDP into one client base while SEBI requires KYC records, order trails, and call recordings kept for five years or more. TruePrivacy governs all of it from one platform.
Common challenges
- One client base, three privacy regimes: GDPR for EU-based NRIs, CCPA for US clients, DPDP for Indian residents
- SEBI mandates five-plus years of retention for KYC, order trails, contract notes, and call recordings — while privacy laws grant erasure rights
- Client order recordings are immutable evidence that is also highly sensitive personal data
- Client data flows across exchanges, depositories, KRAs, CKYC, and clearing members with unclear accountability boundaries
- Different DSR deadlines and breach rules per regime: GDPR's one-month DSARs and risk-based notification vs DPDP's notify-everything model
How TruePrivacy helps
- Jurisdiction-aware workflows: GDPR, CCPA, and DPDP rules applied per client from one platform
- Retention holds that lock SEBI-mandated records against deletion, with the legal basis documented per record class
- Split-response DSR workflows: erase what's erasable, retain what's mandated, and tell the client exactly which is which
- Data map covering exchange, depository, KRA, and vendor flows with DPA tracking and cross-border transfer mechanisms
- Breach workflows spanning DPDP's notify-everything rule, GDPR's 72-hour risk-assessed model, CERT-In, and SEBI's cyber framework
Platform capabilities
SEBI Retention Matrix Engine
A governed matrix mapping each record class — KYC documents, order and trade logs, contract notes, recordings, grievance records — to its SEBI or SCRR provision, retention period, and clock trigger. Every automated retention and deletion decision traces to a matrix row, giving you one answer for both the SEBI inspector and the DPDP data auditor.
Split-Response DSR Automation
Erasure and access requests are automatically partitioned against the retention matrix. Erasable data is deleted with completion evidence; mandated records are held with the legal basis cited; the client response is generated with category-level specificity. Held records convert into scheduled deletions that fire when the statutory period expires.
Order Recording Governance
Call and order recordings are quarantined in restricted storage with role-based access, purpose-logged retrieval, and immutability preserved. Recordings are indexed to client identifiers so they can be enumerated in access responses and located instantly during disputes or SEBI inspections.
Capital Markets Data Flow Mapping
Visual mapping of client data flows across exchanges, depositories, KRAs, CKYC, clearing corporations, and technology vendors. Each flow carries its legal basis, DPA status, and transfer mechanism, keeping your Section 11 disclosures and RoPA accurate as integrations change.
Grievance-to-Board Defence Trail
Investor grievances are tracked with published-SLA timers, resolution evidence, and escalation tiers. If a complaint reaches SCORES or the Data Protection Board, you produce the complete handling record — intake, verification, reasoning, and resolution timestamps — in minutes.
Multi-Regulator Breach Notification
One incident workspace generates CERT-In, SEBI, DPDP, and — where EU or US clients are affected — GDPR and state-regulator notifications from a shared timeline and fact base. Data-map integration scopes affected clients per jurisdiction fast, and each regulator's report is assembled with remediation and client-intimation evidence attached.
Cross-Border Transfer Governance
NRI and FPI client data moving between India, the EU, and the US is inventoried with its transfer mechanism — SCCs and TIAs for GDPR flows, DPDP Section 16 monitoring for restricted-country notifications — so every cross-border flow stays defensible as rules evolve.
Key features
What our customers say
Every erasure request used to trigger a debate between compliance and legal about what SEBI lets us delete. TruePrivacy's retention matrix settled the question once — now the workflow splits requests automatically and clients get a specific, defensible answer.
Arjun Venkatesh
Chief Compliance Officer, Meridian Broking
Frequently asked questions
TruePrivacy executes a split response. Records covered by SEBI's record-keeping regulations — KYC, order trails, contract notes, recordings — are placed under a retention hold with the legal provision documented, while marketing profiles, analytics, and other non-mandated data are erased. The client receives a response naming what was erased, what was retained, under which regulation, and until when. When the retention clock expires, the held records are scheduled for automatic deletion.
Recordings are classified as a distinct high-sensitivity record class with their own retention row, access controls, and audit logging. They are quarantined from operational systems, accessible only for compliance and dispute purposes, excluded from erasure workflows during the mandated period, and enumerated in access-request responses so clients know they exist and why they are kept.
Yes. Your data inventory models each recipient — exchanges, CDSL/NSDL, KRAs, CKYC registry, clearing members, and technology vendors — with the categories shared, the legal basis, and DPA status. Section 11 access requests automatically include the identities of these recipients and a description of the data shared with each, as the DPDP Act requires.
If you onboard NRI clients resident in the EU, UK, or US, or market to them, those regimes apply to that processing. TruePrivacy runs all of them from one platform: the same inventory and workflows, with jurisdiction-aware rules — GDPR's one-month DSAR deadline and risk-based breach thresholds for EU-resident clients, CCPA opt-outs and disclosures for California residents, and DPDP's rules for Indian data principals.
A single incident record drives every clock: CERT-In's 6-hour report, DPDP's without-delay intimations to affected clients and the Data Protection Board plus the 72-hour detailed report, and SEBI's cyber incident reporting. Templates for each regulator are pre-populated from the shared fact base so your filings stay consistent.
Privacy compliance for Stock Brokerage & Capital Markets
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