Solutions
TruePrivacy for
Online Gaming
Consent, age-gating, and dormancy erasure for gaming platforms
Online gaming intermediaries face DPDP's strictest obligations — verifiable parental consent, no behavioural ads to minors, and mandatory erasure of dormant accounts after three years. TruePrivacy automates the full lifecycle.
Common challenges
- The DPDP Rules single out online gaming intermediaries: dormant-user data must be erased three years after last activity, with 48-hour advance notice
- Large under-18 player bases trigger verifiable parental consent and absolute bans on tracking and targeted ads to children
- Engagement analytics, matchmaking, and monetisation models profile player behaviour by design
- Real-money gaming adds KYC, PMLA-style retention, and state-level regulation on top of DPDP
- Global player bases pull GDPR, CCPA, and other regimes into the same codebase
How TruePrivacy helps
- Automated dormancy tracking with 48-hour pre-erasure notices and evidenced deletion at the three-year mark
- Verifiable parental consent and child-mode enforcement across game clients and backend services
- Processing inventory that separates permissible game telemetry from prohibited child profiling
- Retention holds for real-money gaming KYC and transaction records with documented legal bases
- Jurisdiction-aware consent, DSR, and breach workflows for global player bases
Platform capabilities
Dormant Account Erasure Automation
Per-account inactivity clocks driven by your activity events, 48-hour pre-erasure notifications with delivery evidence, automatic clock resets on player return, and orchestrated erasure across databases, analytics stores, and processors — with a complete evidence trail for every erased account.
Verifiable Parental Consent Engine
Token-based adult verification flows optimised for consumer funnels, with consent and verification-method records, guardian pathways, and re-consent journeys when players reach majority — meeting DPDP Section 9 without collecting identity documents.
Child-Mode Telemetry Controls
A per-account processing profile that switches off advertising SDKs, behavioural profiling, and engagement-optimisation pipelines for child accounts at client and backend level, while preserving gameplay-functional telemetry — with technical verification reports for auditors.
RMG KYC Retention Management
Retention holds mapping real-money gaming KYC and transaction records to their statutory bases and periods, quarantined from marketing systems, excluded from dormancy erasure, and auto-deleted when their own clocks expire.
Player Privacy Self-Service
In-game and web privacy centre where players access their data summary, download disclosures, withdraw consents, and request erasure — with identity verified through account authentication and requests flowing into tracked, SLA-timed workflows.
Cross-Jurisdiction Consent Engine
One consent and preference layer serving GDPR, CCPA, DPDP, and other regimes with per-player jurisdiction resolution, itemised purposes, multilingual notices, and immutable records — embedded via SDK across mobile, PC, and console clients.
Key features
What our customers say
The three-year dormancy rule would have been impossible manually — millions of accounts, each with its own inactivity clock and a 48-hour notice requirement. TruePrivacy runs the entire pipeline: tracking, notifying, erasing, and evidencing. We just review the dashboard.
Rohan Iyer
VP of Engineering, PixelForge Games
Frequently asked questions
The DPDP Rules require specified online gaming intermediaries to erase a user's personal data three years after the user last approached the platform for the specified purpose or exercised their rights — unless law requires retention — with at least 48 hours' notice before erasure so the player can act to keep their account. TruePrivacy tracks per-account activity clocks, sends the notice through registered contact channels, pauses the clock if the player returns, and otherwise executes erasure across your stores and processors with completion evidence.
Gameplay-functional personalisation like skill-based matchmaking is distinguishable from the prohibited behavioural monitoring aimed at profiling children — but the line needs documenting. TruePrivacy's processing inventory classifies each telemetry use, hard-disables advertising identifiers, engagement profiling, and retargeting for child accounts, and records the reasoning for what remains enabled.
Legal retention overrides the dormancy rule for the records it covers. TruePrivacy's retention matrix holds RMG KYC and transaction records under their statutory bases while the rest of the dormant account — profile, telemetry, social graph, marketing data — is erased on the three-year clock. Held records are scheduled for deletion when their own retention periods expire.
Age-gating at onboarding routes under-18 players into a parental consent flow using token-based adult verification, before personal data processing begins beyond what age determination itself requires. Consent, verification method, and reference identifiers are recorded; conversion funnels can resume the moment the parent completes verification, keeping drop-off low.
Yes. TruePrivacy applies per-jurisdiction rules from a single SDK and configuration: DPDP consent, dormancy, and children's rules for Indian players; GDPR lawful bases, one-month DSRs, and member-state child consent ages in the EU; CCPA opt-outs in California. Consent records and DSR workflows carry the regime attached to each player.
Privacy compliance for Online Gaming
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