TruePrivacy + Intercom
Discover user data in Intercom and automate deletion requests.
Overview
Intercom combines customer messaging, support, and engagement in a single platform, accumulating rich user profiles built from in-app events, support conversations, and behavioral data. TruePrivacy connects to Intercom to discover personal data across user and lead records and to automate deletion requests for GDPR and CCPA compliance.
The integration is particularly useful for SaaS businesses, where Intercom holds a detailed view of user behavior that must be included in access request responses and completely removed for deletion requests.
What TruePrivacy can do
Data types accessed
- •User profiles
- •Lead profiles
- •Conversation history
- •In-app event data
- •Custom attributes
- •Company associations
DSR capabilities
- Delete user and lead records
- Export user data including conversation history
- Anonymise user profile fields
- Remove user from all segments and tags
How it works
- 1
Connect TruePrivacy to Intercom via OAuth 2.0 from the TruePrivacy integration panel.
- 2
TruePrivacy scans Intercom users, leads, companies, conversations, and custom attributes for personal data.
- 3
DSR requests are matched against Intercom records by email address or external user ID.
- 4
Deletion requests trigger Intercom's GDPR deletion API, which removes the user record and associated conversation data.
Frequently asked questions
Yes. Intercom's GDPR deletion API removes the user record and anonymises any conversation records associated with that user. The conversation content is retained for team analysis, but personal identifiers are removed. TruePrivacy triggers this API as part of the standard deletion workflow.
Yes. For access requests, TruePrivacy can compile a summary of Intercom user data including profile attributes and a log of conversation metadata. Full conversation content export depends on Intercom plan permissions — TruePrivacy will include what the API makes available.
Connect TruePrivacy to Intercom today
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